About
A brief overview of CDI Station, our purpose, and yours truly.
Gartner Group defines Customer Data Integration as "the combination of the technology, processes and services needed to create and maintain an accurate, timely and complete view of the customer across multiple channels, business lines and, enterprises, where there are multiple sources of customer data in multiple application systems and databases". Forrester defines CDI as a "new category of software infrastructure that operationalizes the acquisition, distribution, and management of customer information."
CDI Station is a guide and a reference toolkit for deciphering this alphabet soup of converging technologies. Our goal is simple, to provide an information portal and discussion forum, bringing together resources from across the web and around the world to address the latest issues, products, technolgies, architectures and best practices to allow companies to realize the CDI vision.
CDI is an complex and emerging field, and you are invited to help shape the future with your questions, observations and comments. Step inside, look around, and tell us what you think. From neophyte to ninja, all levels of expertise are welcome. The only stupid questions are the ones you don't ask. Please feel free to contribute to any of the discussion threads, and if you have a question you would like to see addressed, drop us a line.
Siebel Systems Oracle Corporation. He runs SiebelOracle's CDI sales effort in the financial services industry vertical market. He is a technology and financial services professional with 24 years of worldwide financial services sales and operations experience in banking and capital markets, including sales, wealth management, retail delivery systems, portfolio management, securities transaction processing, risk management, investment banking, trading systems and regulatory compliance.
He has a strong technology background in integration, business process management, and business intelligence. Prior to Siebel/Oracle he ran the Financial Services practice as VP and GM at Vitria Technologies, an enterprise application integration company. He was formerly the President and CEO of Sectorbase, Inc. (now Revere Data) an investment research company in San Francisco.
John is a frequent conference speaker on issues of technology in banking. He has taught classes for banking regulators from the Federal Reserve, Federal Home Loan Bank, Office of the Comptroller of the Currrency and many state banking authorities. He has served on the Asset-Liability Management Committee for the Georgia Bankers Association, and numerous securities standards bodies.
John moderates the CDI Station discussion forum as a topic of personal interest. The views expressed on this blog are John's personal views and do not necessarily reflect the views of Oracle.
About CDI Station
Customer Data Integration is a combination of technologies allowing companies to see the complete, integrated view of each customer. It frequently shows up in articles, discussions, and marketing literature as Single View of the Customer or 360 Degree View of the Customer. It is a critical component of, and often used interchangably with, Customer Experience Management (CEM), Customer Lifecycle Management (CLM), and Master Data Management (MDM). The disciplines required are core competencies in the fields of Knowledge Management (KM), Data Quality (DQ) and Enterprise Information Integration (EII). The CDI solution set is comprised of various architectural and software elements, which are often also used interchangably with CDI. These include the Customer Information File (CIF), Customer Master, Customer Hub, Operational Data Store (ODS) and software for Customer Relationship Management (CRM) and elements of Data Warehousing and Analytics.Gartner Group defines Customer Data Integration as "the combination of the technology, processes and services needed to create and maintain an accurate, timely and complete view of the customer across multiple channels, business lines and, enterprises, where there are multiple sources of customer data in multiple application systems and databases". Forrester defines CDI as a "new category of software infrastructure that operationalizes the acquisition, distribution, and management of customer information."
CDI Station is a guide and a reference toolkit for deciphering this alphabet soup of converging technologies. Our goal is simple, to provide an information portal and discussion forum, bringing together resources from across the web and around the world to address the latest issues, products, technolgies, architectures and best practices to allow companies to realize the CDI vision.
CDI is an complex and emerging field, and you are invited to help shape the future with your questions, observations and comments. Step inside, look around, and tell us what you think. From neophyte to ninja, all levels of expertise are welcome. The only stupid questions are the ones you don't ask. Please feel free to contribute to any of the discussion threads, and if you have a question you would like to see addressed, drop us a line.
About John Parker
John Parker is a solutions specialist and manager in the CDI group atHe has a strong technology background in integration, business process management, and business intelligence. Prior to Siebel/Oracle he ran the Financial Services practice as VP and GM at Vitria Technologies, an enterprise application integration company. He was formerly the President and CEO of Sectorbase, Inc. (now Revere Data) an investment research company in San Francisco.
John is a frequent conference speaker on issues of technology in banking. He has taught classes for banking regulators from the Federal Reserve, Federal Home Loan Bank, Office of the Comptroller of the Currrency and many state banking authorities. He has served on the Asset-Liability Management Committee for the Georgia Bankers Association, and numerous securities standards bodies.
John moderates the CDI Station discussion forum as a topic of personal interest. The views expressed on this blog are John's personal views and do not necessarily reflect the views of Oracle.
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